Refund policy
Return & Refund Policy
At HomIjoy™, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, your item must meet all of the following conditions:
- Be unused, unworn, and in its original condition
- Include all original tags (if applicable)
- Be returned in its original packaging
- Be free of any damage caused after delivery
- Include proof of purchase or your order number
Returns that do not meet these requirements may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The reason for your return
- Photos (if the item arrived damaged or incorrect)
Return requests must be approved before any item is sent back.
Return Address:
[INSERT RETURN ADDRESS]
Please note that items returned without prior authorization will not be accepted.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as HomIjoy™ cannot be responsible for lost or delayed return shipments.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
- Damaged
- Defective
- Incorrect
- Missing parts
Contact us within 48 hours of delivery at:
Please include clear photos of the issue so we can resolve it as quickly as possible.
If the issue is confirmed, we'll gladly replace the item or issue a refund at no additional cost.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item or size, please request a return (if eligible) and place a new order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Items that have been worn or used
- Items without original packaging
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
If you're unsure whether your item qualifies, please contact us before sending it back.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.
To qualify, the item must remain:
- Unused
- Unworn
- In its original packaging
- Accompanied by proof of purchase
This right does not affect your statutory consumer rights.
Refunds
Once your return has been received and inspected, we'll notify you by email whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Please allow up to 10 business days for the refund to be processed.
- Depending on your bank or credit card provider, additional processing time may apply.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at: